Guest reviews of Hyatt Regency San Antonio Riverwalk
Here you can find verified reviews our users posted on this website
Charlotte
4 months ago
Location is fantastic, right on the Riverwalk with easy access to shops and restaurants. Internet was inconsistent, and the noise from nearby festivities made it tough to sleep. Caught some live music nearby, which was a nice surprise.
Richard
6 months ago
Location is perfect, just steps from the Riverwalk. The live jazz performances were a nice touch. Elevators were slow and caused inconvenience. Overall, rooms were clean.
Hugh
9 months ago
The location is prime for exploring. I love that you're right near the riverwalk and all the sights!
Breakfast took an eternity and was a total letdown.
Mark
9 months ago
The location right on the Riverwalk was perfect for exploring! Our room was gorgeous, spacious, and the bed was like a cloud—so comfort plus! Isaac at the bar was the highlight of our nights, and we couldn’t get enough of his charm and incredible service.
Strongly recommend! ❤️❤️
Ted
9 months ago
The air conditioning in our room was non-existent, despite multiple calls for help. It felt like we were sweating the whole time. Combined with lumpy beds and a musty smell, it really made our stay uncomfortable. Such a bummer!
Chris
10 months ago
Great location and rooftop pool, but room cleanliness could be improved.
Sue
10 months ago
The Hyatt Regency San Antonio Riverwalk offers a great location along with a large TV and a very comfortable bed. guests might want to be cautious about the parking fees and the potential for noise from large groups, especially if seeking tranquility.
Lloyd
10 months ago
Perfectly located on the Riverwalk. Easy access to downtown and fantastic views. The room was clean, and the bathroom was well-appointed. Breakfast exceeded expectations. The live music at the restaurant added charm. there were notable issues. The beds were uncomfortable, resembling worn-out memory foam. The AC struggled to provide relief. Thin walls allowed every sound, and a lack of storage in the bathroom was inconvenient. Communication about amenities was poor, especially with the rooftop pool closure on a major night, leading to disappointment. The hotel’s age was evident; it felt outdated and overpriced for the experience. Staff performance was commendable amidst the challenges. Potential exists here but requires significant improvements.
Caroline
10 months ago
Relished the variety of dining options, delightful spa treatments, and the rooftop pool with spectacular views. Felt like royalty in the lavish ballrooms. A truly immersive city experience!
Had a blast waiting endlessly for my car with the fantastic valet system.
Brenda
11 months ago
Loved being right on the lively boardwalk, with quick access for fun family outings. The staff was super friendly and helpful, making up for any minor inconveniences. The room was cozy and the restaurant had delicious food.
Had a bit of a wait for the elevator at times and had to deal with construction noise during the day. Some additional charges and lack of included breakfast were a downside.
Francis
11 months ago
The hotel's convenient location along the bustling river walk made exploring the area a breeze. The room was quiet, clean, and featured comfortable beds and a well-appointed bathroom, ensuring a pleasant stay.
Unexpected additional charges, such as high parking fees, and discrepancies between promised accommodations and what was received left a negative impression. Inconsistent room amenities, like malfunctioning AC and lumpy beds, detracted from the overall experience.
Daniel
1 year ago
The rooms were clean and had everything we needed. Easy access to the river walk and nearby restaurants was a huge plus for us.
It wasn’t exactly a steal but worth the price for what we got.
Deborah
1 year ago
The hotel is just a few steps from the vibrant Riverwalk, allowing for leisurely strolls along the waterfront, with numerous restaurants and attractions like Ripley's Believe It or Not and The Alamo, which is less than a 5-minute walk away, making it super easy to explore the city; also, the rooms were spacious and comfortable, and the staff was really friendly and helpful!
William
1 year ago
The location is undeniably convenient, with everything nearby. The room was clean, and the bar drinks were delightful. the absence of promised balconies felt like a scam, and despite a $100 credit, it didn't ease the disappointment. Breakfast was a letdown – we left to eat elsewhere after the menu restrictions. The room was too hot and the streaming service a hassle. Communication with staff was chaotic, leading to confusion over payment for a surprise honeymoon. They enjoyed their time in the end, but it shouldn't have been such a struggle from the start.
Alfred
1 year ago
The room was clean and quiet, offering a peaceful retreat. The beds were incredibly comfortable, perfect for a restful night. The bathroom was well-appointed, adding to the overall comfort. the room was too dark, making it difficult to move around at times. The AC was not functioning properly, impacting our comfort level. there was a significant delay in getting our car from valet. Despite these challenges, the room's streaming capabilities on the large TV were a nice touch for entertainment.
Charlie
1 year ago
The organization and professionalism of the staff were top-notch, and they were very friendly and attentive. I appreciated the thoughtful design of the room, especially the sensor light under the bed that made it easy to navigate in the dark. there were a couple of things that could have been better. The bed was too soft for my liking, and the pillows were too thick, which made it uncomfortable for me as a side and stomach sleeper. The air conditioning in the room also struggled to cool properly, making it a bit humid and uncomfortable to stay inside. the hotel's location right on the Riverwalk was fantastic, and being just a short walk from the Alamo was convenient. I also enjoyed the live music right outside the hotel's doors, which created a great atmosphere. In terms of improvements, I think the hotel could work on providing better views from the rooms, as I was disappointed with the view of the hotel lobby that I paid extra for. clearer communication about room readiness and avoiding peak dates to reduce wait times for elevators would.
Justin
1 year ago
Friendly staff, beautiful room with a conveniently located bar area and a lovely rooftop pool that made our quick stay enjoyable.
Couldn’t fault.
Gregory
1 year ago
Great location with friendly staff.
Roy
1 year ago
the hotel is spotless, and the location is amazing – right on the riverwalk. we found out about great local spots nearby. the manager and front office girl were super helpful - taking care of the parking and room cost.
Couldn't recommend more.
Thomas
1 year ago
The Landing Jazz Club with its delicious Texas-style dishes and live performances by the talented Jim Cullen Jazz Band created unforgettable family memories.
My children wanted a larger pool for more family fun.
Dominique
1 year ago
We hit up Six Flags and saw some sick roller coasters, then checked out the Landing Jazz Club for some bomb Texas grub and live jazz from Jim Cullen. Definitely a vibe for young party peeps like us!
Would've been epic to have a cool rooftop pool or bar to keep the party going after the jazz club.
Dorothy
1 year ago
The room was clean and the staff were very attentive and nice. The view of the river walk was good to have. The main lobby was beautiful. We will definitely be back. I'll recommend this hotel.
Alan
1 year ago
Great staff and comfortable rooms. Pool was cloudy and hard to access.
Allan
1 year ago
I chose this hotel solely for its proximity to The Alamo, and I was pleasantly surprised by the complimentary wireless internet access. The Q Kitchen | Bar impressed me with its creative cocktails and the lunch buffet offerings. The convenient location and unexpected amenities made my stay delightful.
Bathroom cleanliness needs improvement.
Alex
2 years ago
the location was perfect for exploring the river walk and the nearby alamo. the hotel staff were accommodating and even upgraded our room for free. it's a convenient location with plenty of dining and entertainment options within walking distance, and there's a nearby cvs for any essentials. crystal at the front desk was also very kind and helpful, making our check-in experience pleasant and even offering us a glass of champagne.
There was nothing i didnt like 😊
Henry
2 years ago
Our stay at this hotel was fantastic. The view from the 11th floor was breathtaking, and the surrounding areas were perfect for exploring. The hotel itself was spotlessly clean, and the staff were friendly and attentive. The location was ideal, right on the riverwalk, with easy access to the Alamodome, The Alamo, and numerous shopping and dining options. The room had all the necessary amenities, including a comfortable bed, flat-screen TV, and a refrigerator. a highly enjoyable experience.
The initial warmth in our room and the presence of a dirty towel in the restroom. The lack of response from the front desk when we called was frustrating, especially when trying to change our reservation dates.
Charlie
2 years ago
Great location, friendly staff, clean rooms, beautiful lobby, live music.
Felt privileged, no complaints.
Good
